How can we help?
Support for EU Withdraw merchants and storefront customers.
Installation, configuration, billing, or workflow questions.
Report an issue →Include your store domain and withdrawal reference where safe.
For customers
EU Withdraw records a declaration for the merchant operating the store. For decisions about a purchase, cancellation, return, refund, or withdrawal status, contact that merchant directly and include your withdrawal reference.
For merchants
When requesting support, include your .myshopify.com store domain, a short description, and relevant non-sensitive screenshots. Do not email passwords, API secrets, or full payment details.
Response times
We aim to acknowledge standard support requests within two business days. Security or privacy concerns should be clearly identified in the subject line.
EU Withdraw support cannot provide legal advice or decide a customer’s legal eligibility. Consult qualified counsel for jurisdiction-specific guidance.