Talk to us
Give customers a simple way to submit contract withdrawal declarations, while your team reviews every request from one secure workspace.
Monitor every declaration from one secure workspace.
From the first customer declaration to the final merchant decision, every step stays organised and visible.
Add a withdrawal link to your Shopify theme and let customers securely find an order, choose full or partial withdrawal, review their declaration, and receive a timestamped reference.
Order number, email, and optional postal-code checks help reduce accidental access to customer order details.
Filter incoming requests, record internal notes, and move each declaration through a transparent review lifecycle.
Every submission, acknowledgement, staff status change, and timestamp is recorded in an append-only timeline—with the responsible actor clearly identified.
The storefront portal verifies the order and records the customer’s declaration.
A timestamped reference confirms receipt without promising approval or an automatic refund.
Your team checks eligibility signals, products, dates, notes, and supporting context.
The status and responsible staff member are added to the audit trail for future reference.
EU Withdraw helps merchants manage declarations while keeping sensitive customer information protected throughout the process.
Encrypted personal dataCustomer fields are protected at rest.
Mandatory redaction webhooksPrivacy events anonymise stored records.
Role-aware audit contextSee whether actions came from customers, staff, or automation.
Configurable retentionSet a data-retention period for your store.
Understand the operational side of withdrawal requests, common exceptions, and the records a review team should keep.
When the period starts, what a customer declaration means, and how to build a review process that preserves the right evidence.
Personalised goods, digital content, dated services, perishables, and other categories that may require careful review.
A practical checklist for timestamps, customer declarations, staff decisions, notifications, and immutable event history.
Educational content only. EU Withdraw is workflow software and does not provide legal advice. Rules can vary by contract, product, country, and circumstance.
Start on a development store for free. When you’re ready to use EU Withdraw on a live store, billing is handled directly through Shopify.
14-day free trial on eligible live stores.
No. EU Withdraw records customer declarations and supports merchant review. Submission, legal eligibility, approval, cancellation, and refund decisions remain separate merchant responsibilities.
Yes. Customers can select the entire order or specific eligible line items and quantities before reviewing their declaration.
The merchant enables the EU Withdraw theme app embed. The button can be positioned and styled in the Shopify theme editor.
No. EU Withdraw is workflow software, not legal advice. Merchants should have qualified counsel review their withdrawal process, wording, policies, and jurisdiction-specific obligations.
The Standard plan includes a 14-day trial for eligible live stores. Partner development stores can test the app without subscribing.
Tell us about your store, your current process, or any questions about EU Withdraw. We’ll reply to the email address you provide.
Email our teamsupport@euwithdrawapp.com
Response timeUsually within one business day
Product guidanceSetup, pricing, workflow, and launch questions
Bring customer declarations, merchant review, communication, and audit history into one focused workspace.